Oversee IT service operations to meet performance and SLA targets.
Employment Type: Full-Time
Experience Level: Mid-Senior Level
Required Experience: 8–12 years
Key Responsibilities:
- Manage service delivery for IT teams.
- Ensure alignment with customer expectations.
- Lead incident resolution and change management.
Required Skills:
- Experience with ITIL processes.
- Strong leadership and communication skills.
- Background in service metrics and reporting.